vvvvvvvvvvvvvvvvvv ------vvvvvvvvv Welcome to Trent Valley Surgery
We are now operating a total triage system due to the current Coronavirus outbreak and have changed the way we make appointments. Please click here for more information.
We would like to say a massive thank all of our patients for their understanding and continuing support through this difficult time.
URGENT DISPENSARY NOTICE - PLEASE READ
On Monday 21st September the dispensary will be open for collections between 4-6pm ONLY.
If you can collect another day during the week please do, to avoid long queues.
The rest of the week will be usual times - 11am-1pm and 4-6pm.
We apologise for any inconvenience caused.
PATIENTS AGED 65 AND OVER ONLY
Saturday 3rd October at SAXILBY
Saturday 10th October at TORKSEY
PATIENTS AGED 65 AND OVER & PATIENTS AGED 18-64 IN AN AT RISK GROUP (there will be a limited number of appointments for 18-64 year old in these clinics due to the vaccine delivery schedule)
Saturday 24th October at TORKSEY
Saturday 31st October at SAXILBY
Saturday 21st November at SAXILBY
ALL the above clinics are by appointment ONLY please attend alone unless a family member has an appointment also. Face masks must be worn within the surgery. There will be a strict one way system in place at both Torksey and Saxilby clinics, please arrive as close to your given time as possible.
Housebound patients and children eligible will be contacted to arrange in due course.
TORKSEY SURGERY PATIENT MEETING
Tuesday 22nd September 2020 at 1pm.
Surgery staff will be giving information on the current status and future of Torksey Surgery. Information given will be as published previously, but this meeting will be an opportunity for clarification.
Five representatives of Torksey and its surrounding areas have been invited, (these limited numbers are safely allowed in the waiting room). Patients are asked if they have any specific questions ahead of the meeting and before 18th September to please phone Torksey or Saxilby Surgery, or email email@example.com or email firstname.lastname@example.org (an invited patient representative) detailing the question.
Notes will be taken for patients to consult afterwards.
(This meeting has been called by members of the Trent Valley Surgery Patient Participation Group (PPG).
Torksey will be opening from 1st September, initially only the nursing team will be working there. A nurse will be at Torksey to see patients on Monday, Tuesday, Thursday and Friday, appointments will be available mornings only - there will also be a receptionist at Torksey from Tuesday 1st September.
PATIENT NOTICE – DISPENSARY DELIVERY SERVICE
We have been reviewing our delivery service over the last few weeks, and made the decision to make some changes.
THE ELMS RESIDENTS – in September your deliveries will be changing to Wednesdays. We apologise for any inconvenience caused, however feel there are too many deliveries to fit in to one afternoon, and want to ensure we provide the most efficient service possible to all patients.
Initially we won’t be able to provide delivery times, but we will be devising a route that we will stick to each week, that will help to give an idea of time. We will provide this list in hand outs, as well as leaving a notice at your reception area.
TORSKEY VILLAGE AND OUTSKIRTS RESIDENTS – your deliveries will continue to come on Thursday mornings.
ORDERING - will remain the same for all deliveries– please ensure you have your medication order placed by 2pm the Friday before.
This is very much a new service to us that we put in place due to the volume of requests we had from patients. Please bear with us while we work to make it as efficient as possible, we are grateful for your support this far.
We do appreciate feedback; however please refrain from being rude to the dispensary staff. We have all worked extremely hard during this pandemic, working very long hours to ensure patients receive their medication. Despite facing issues with sourcing many items of stock from suppliers, and working with significantly reduced staff, we have strived to put patient service and safety first at all times.
If anyone would like to discuss anything further please call the surgery. Leave your name and number with reception, and I will get back to you as soon as possible.
Donna Allen – Dispensary Manager – 01522 263444
Monday 17th August 2020
During the current coronavirus we advise you set up online access for ordering of your medication to save you coming to the surgery. If you would like to sign-up to our online services to be able to order your medication online, book appointments and receive SMS text messages please click HERE for further details.
If you have already registered click here to access SystmOnline.
SystmOnline is ONLY available from within the UK. You cannot access SystmOnline from abroad.
(Site updated 16/09/2020)