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PALS (Patient Advice and Liaison Service)

The Patient Advice and Liaison Service offers confidential advice, support and information on health related matters. They provide a point of contact for patients, families and their carers. 

They can:

  • help you with health related questions
  • help resolve concerns or problems when you're using the NHS
  • tell you how to get more involved in your own healthcare

PALS can also give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

You can find your nearest PALS office by clicking HERE. Enter in the name of the town where the hospital/ clinic is located that relates to your query, e.g. Lincoln, Gainsborough etc.

Steps 2 Change
NHS Talking Therapies for Lincolnshire

1 in 4 of us experience common mental health problems at some point in our lives.  If you feel that your daily life is being affected by conditions such as stress, anxiety or depression then they are here to help.

Steps 2 Change are part of Lincolnshire Partnership NHS Foundation Trust and offer a range of talking therapies tailored to meet your individual needs. They are FREE of charge, proven to be effective and helpful and provided by experienced and qualified professionals. You can SELF-REFER if you do not want to see your GP.  Visit their website for more information:


British Tinnitus Association

Tinnitus is the perception of noises in the head and/ or ear which have no external source, it is often described as buzzing or ringing in the ears.  The British Tinnitus Association's vision is a world where no one suffers from tinnitus.  Access their website for information, ways to help and their latest news.

British Tinnitus Association

NHS 111 British Sign Language Interpreter Service

Using your computer and webcam, or the InterpreterNow app on your smartphone or tablet, you make a video call to a BSL interpreter.

The interpreter telephones an NHS 111 adviser and relays your conversation with them. The NHS 111 adviser will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance they will immediately arrange one for you.

Interpreter Now


If you have been diagnosed with COPD or Asthma you can find help and guidance on the British Lung Foundation website.

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