Prescriptions

The easiest way to request your medication is online. You can do this via SystmOnline by clicking the here or via the NHS App. If you need to obtain log in details for SystmOnline please fill in the Online Access Form and email it to us at licb.reception.trentvalley@nhs.net with a picture of a form of I.D alternatively you can bring the form into reception. You can find the online access form here. 

Please note we do not take telephone requests for repeat prescriptions unless it is exceptional circumstances.

There are post boxes internally at Torksey and Saxilby Surgeries for you to bring in your repeat slip. Alternatively, requests can be posted to the surgery.

Currently the turnaround for collection is 5 working days this does not include weekends as they are not working days.

Please ensure you only order what you need.  

If you are a patient on our dispensing list i.e. you live more than 1 mile from your nearest pharmacy you can collect your prescribed medication from the surgery.

However, if you live less than 1 mile from the nearest pharmacy the rules do not allow us to dispense your medicines and you will have to get your medicines from a chemist. We can arrange for prescriptions to be sent to a chemist of your choice i.e. Skellingthorpe, Saxilby etc. Please note it is your responsibility to indicate where you would like to collect your medication. Please contact us and we can set up your chosen pharmacy.

Currently the turnaround for collection is 5 working days.

Dispensary phone lines will only be open for queries between 09.00-11.00  Monday - Friday. 

Please note if ordered on a Friday your next collection will be Wednesday. We do not process prescriptions over the weekend.

If you live in Torksey and the closely surrounding villages we do offer a delivery service. Please contact dispensary for more information.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Many of us assume that we are entitled to FREE prescriptions, but getting it wrong could cost you. A new campaign from NHS England and NHS Business Service Authority aims to help people understand if they are entitled to FREE prescriptions and how to claim correctly to avoid penalty charge notices of up to £100.

All you need to do is visit www.nhs.uk/checkbeforeyoutick to use the eligibility checker. Answering a few simple questions will help you understand if you can tick the box for a free prescription, and what you proof you need to show your pharmacists when you're collecting your prescription, or when it's being delivered to you.

If you are NOT entitled to FREE prescriptions, there's other financial help available such as the NHS Low Income Scheme and NHS Prepayment Certificates. To find out more, visit www.nhs.uk/healthcosts.