Appointments

Appointments System

You can see any of the doctors or nurses at the practice by making an appointment, either in person, by telephone or online via SystmOne Online or the NHS App. You can also send non-urgent medical and admin queries through AccuRx.

We operate a computerised appointments system and work on the basis of 15 minutes for each consultation, so if your problem is likely to take longer please let the reception staff know so that sufficient time can be allowed. Reception staff will be asking you for some information to enable them to direct you to the correct health care professional.

If you need to see a doctor urgently, you will be seen the same day but not necessarily by the doctor of your choice and this may mean your consultation is restricted to dealing with only the urgent problem.

You can also book and cancel appointments online via SystmOnline or through the NHS App.

 

AccuRx

We have changed our non-urgent online medical/admin queries system. We are now using AccuRx rather than eConsult. This system still works in the same way and allows you to submit requests without calling the practice. As we already use AccuRx to message patients it will streamline our contact with you regarding the query and also allow you to respond to us and send photos/further information if necessary.
 
This system will be open to use within our daily opening times and depending on the query, we will always aim to action your request the same day but always within 2 working days for admin queries.
 
Please click on HERE to complete a medical/admin query form which will be sent through to us.
 
Please note - If your query is urgent please call the practice as this system is for non-urgent queries.
 
If you have any problems or questions please do not hesitate to contact us and we will be happy to help.

FREE NHS App

If you’re a patient at our practice you can use the NHS APP.

A simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

a close up of a closed sign

When we are Closed

GP Extended Access Appointments 

Enhanced Access appointments

Primary Care Networks (PCNs) provide enhanced access appointments between the hours of 6.30 pm to 8 pm Mondays to Fridays and 9 am to 5 pm on Saturdays. As enhanced access will be delivered at a PCN level – not every practice has to be open during these hours.

We are pleased to be able to offer our patients, as part of Trent Care Network PCN, access to routine, pre-booked appointments at evenings and weekends. These are referred to as Enhanced Access appointments. The service is being delivered at the Cleveland Surgery, Gainsborough on behalf of the PCN and is available for any patient who is registered at any of the practices below:

· Caskgate Street Surgery

· Cleveland Surgery

· Hibaldstow Medical Practice

· The Glebe Practice

· Trent Valley Surgery

Enhanced Access hours are between 6.30pm-8pm weekdays and 9am-5pm on Saturdays.

Appointments are for pre-bookable, non-urgent consultations (e.g., chronic illness, asthma checks, and blood pressure checks) with GPs, Nurses and Health Care Assistants. Please note, the enhanced access service is not a walk-in service.

As your registered practice (including Cleveland Surgery) will not be physically open during these hours, patients will be unable to have general queries answered or dealt with during enhanced access opening times. Please be aware, your appointment may be a telephone call, video call or a face-to-face appointment, you will be advised at the time of booking.

When booking an appointment, you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.

To arrange an appointment, please contact your practice.

For urgent matters at evenings, weekends and bank holidays, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.

 

Urgent Matters & Out of Hours Help

For urgent matters at evenings, weekends and bank holidays when we are closed, patients can access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.

When the surgery is closed and you have an urgent non-life threatening health issue, ring the free non-emergency medical helpline - NHS 111. Alternativly visit 111 Online by following this link Get help for your symptoms - NHS 111

Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999 for the following.

signs of a heart attack chest pain, pressure, heaviness, tightness or squeezing across the chest. signs of a stroke 
face dropping on one side, can’t hold both arms up, difficulty speaking. sudden confusion (delirium) 
cannot be sure of own name or age. suicide attempt by taking something or self-harming. severe difficulty breathing 
not being able to get words out, choking or gasping. heavy bleeding spraying, pouring or enough to make a puddle. severe injuries 
after a serious accident. seizure (fit) shaking or jerking because of a fit, or unconscious (can’t be woken up). sudden, rapid swelling 
of the lips, mouth, throat or tongue. labour or childbirth waters breaking, more frequent intense cramps (contractions), baby coming, or just born

Opening Times

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Home Visits

The doctor will visit you at home if you are unfit to travel to the surgery. Please try to call before 10:00 am so that the doctor can plan his rounds. It would be greatly appreciated if you could come to the surgery whenever possible as the doctor can see three or four patients at the surgery in the same time it takes to make one home visit.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Cancelling an Appointment

It is important that you inform us if you are unable to attend your appointment. You can do this via SystmOnline (as long as your appointment is not in under an hour), NHS App or by phoning reception. This will allow that appointment to be offered to another patient. As everyone is aware GP surgeries are streched for appointments so any cancelled will always be used.

If you need to set-up your SystmOnline account please click on patient record above for more information on how to set it up. Alternatively you can contact us via AccuRx and we can send the form out to you.