GP Extended Hours

Urgent advice: When We Are Closed

 

GP Extended Access Appointments 

Enhanced Access appointments

Primary Care Networks (PCNs) provide enhanced access appointments between the hours of 6.30 pm to 8 pm Mondays to Fridays and 9 am to 5 pm on Saturdays. As enhanced access will be delivered at a PCN level – not every practice has to be open during these hours.

We are pleased to be able to offer our patients, as part of Trent Care Network PCN, access to routine, pre-booked appointments at evenings and weekends. These are referred to as Enhanced Access appointments. The service is being delivered at the Cleveland Surgery, Gainsborough on behalf of the PCN and is available for any patient who is registered at any of the practices below:

· Caskgate Street Surgery

· Cleveland Surgery

· Hibaldstow Medical Practice

· The Glebe Practice

· Trent Valley Surgery

Enhanced Access hours are between 6.30pm-8pm weekdays and 9am-5pm on Saturdays.

Appointments are for pre-bookable, non-urgent consultations (e.g., chronic illness, asthma checks, and blood pressure checks) with GPs, Nurses and Health Care Assistants. Please note, the enhanced access service is not a walk-in service.

As your registered practice (including Cleveland Surgery) will not be physically open during these hours, patients will be unable to have general queries answered or dealt with during enhanced access opening times. Please be aware, your appointment may be a telephone call, video call or a face-to-face appointment, you will be advised at the time of booking.

When booking an appointment, you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.

To arrange an appointment, please contact your practice.

For urgent matters at evenings, weekends and bank holidays, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.

 

Urgent Matters & Out of Hours Help

For urgent matters at evenings, weekends and bank holidays when we are closed, patients can access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.

When the surgery is closed and you have an urgent non-life threatening health issue, ring the free non-emergency medical helpline - NHS 111. Alternativly visit 111 Online by following this link Get help for your symptoms - NHS 111

Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999 for the following.

signs of a heart attack chest pain, pressure, heaviness, tightness or squeezing across the chest. signs of a stroke 
face dropping on one side, can’t hold both arms up, difficulty speaking. sudden confusion (delirium) 
cannot be sure of own name or age. suicide attempt by taking something or self-harming. severe difficulty breathing 
not being able to get words out, choking or gasping. heavy bleeding spraying, pouring or enough to make a puddle. severe injuries 
after a serious accident. seizure (fit) shaking or jerking because of a fit, or unconscious (can’t be woken up). sudden, rapid swelling 
of the lips, mouth, throat or tongue. labour or childbirth waters breaking, more frequent intense cramps (contractions), baby coming, or just born